Toronto, Ontario, CA
(Permanent & One Year Contract Positions)
At OPB, the health, safety and wellness of our employees, clients, vendors, and stakeholders is our top priority. Recognizing the benefits of working from home and the collaborative teamwork experience in the office, we have commenced a gradual return to the workplace and are in the process of implementing a hybrid work model. Eligibility to participate in the hybrid work model will be assessed based on the requirements of the role. To learn more about our hiring protocols during the COVID-19 pandemic, please visit our Careers site at https://www.opb.ca/about-opb/careers.
As a Pension Analyst, you will provide client service, through various channels of communication, based on your analysis of information and the determination of client eligibility, options and benefits. While maintaining established service standards you will process a variety of transactions and will ensure all applicable legislation and OPB policies, procedures and practices are followed. You are also committed to excellence in client service and will play a central role in continuously enhancing the service experience for our clients by assisting them to make informed decisions and to receive the appropriate options and entitlements under the Plan provisions. Working within a team, you will support the development and enhancement of internal operational processes with a focus on efficiencies and client satisfaction. As well, you will participate in making recommendations for continuous enhancements on emerging issues and overall improved client and stakeholder service delivery. You will participate in projects and initiatives by providing life cycle expertise and testing support. As a key member of the Client Services team, you will also provide call support as operationally required to maintain client service excellence.
You are passionate about delivering superior, cost-effective service to clients and stakeholders and have a desire to expand your pension knowledge. As the successful candidate, you have a strong working knowledge and hands on experience in providing pension administration services. In addition, your experience will include dealing with clients in the financial services sector. You have a strong background in processing client transactions in accordance with established best practices/policies. You have excellent communication and interpersonal skills, both written and oral, with the ability to explain technical information to a wide variety of clients and to adjust your communication style as required. Your familiarity with federal tax legislation and the Pension Benefits Act is supported by a strong understanding of the pensions industry. You are a resourceful and quick learner with strong analytical and problem solving skills who can navigate complex or non-standard client transactions and ask questions to build understanding and mitigate risk. Your time management and organizational skills allow you to work effectively and proactively to resolve client issues while paying close attention to transaction service levels and you are committed to high quality work through consistency and accuracy. You are self-directed, but recognize the importance of relationship building within your team as well as with those across the organization. With a strong desire to learn, you embrace a culture of teamwork, collaboration and a passion for service excellence.
Please submit your resume if you are interested in this exciting opportunity.
The competition will remain open until a successful candidate is selected or until the competition is closed.
This competition is open to all employees of OPB and has been advertised on LinkedIn.
OPB is committed to providing accommodation for people with disabilities in its recruitment process.
Please advise OPB if you require an accommodation and we will work with you to meet your needs.
Candidates being considered for this position will be required to submit to a background screening.
We thank all applicants, however, only those selected for an interview will be contacted.