Client Services - Data Management
Toronto, Ontario, CA
Employer Data Analyst
Client Services – Employer Services & Data Management
At OPB, the health, safety and wellness of our employees, clients, vendors, and stakeholders is our top priority. Recognizing the benefits of working from home and the collaborative teamwork experience in the office, we have commenced a gradual return to the workplace and are in the process of implementing a hybrid work model. Eligibility to participate in the hybrid work model will be assessed based on the requirements of the role. To learn more about our hiring protocols during the COVID-19 pandemic, please visit our Careers site at https://www.opb.ca/about-opb/careers.
You are client focused with strong analytical and problem solving skills who can expertly reconcile employment history and financial data. In this role you will analyze, investigate and complete corrections to all rejected transactions received from Employer interfaces; determine information/data needed to correct member’s records; validate information using detailed/practical knowledge of pension administration requirements, human resources policies and Employer’s payroll procedures; validate information for the enrolments received from the Employer Portal; validate corresponding contributions and ensure it is received in a timely manner; identify any discrepancies and work with Employers to resolve them; conduct follow-ups by phone and portal messages on a timely basis. Resolve any data clean up identified by the automated processes for leaves, immediate pensions and pre-retirement termination cases. Establish and maintain good working relationships with internal business partners and designated Employer contacts. Provide on-going advocacy, information and education to Employers of our plan. You will follow established criteria to ensure the quality and integrity of the information used by Client Services, identify issues and trends, and make recommendations to improve efficiency and service. Working within a team, you will aim to meet or exceed client service expectations and provide data management support as needed.
Working knowledge with federal tax legislation, the Pension Benefits Act, Public Service Pension Plan Act and have a general understanding of the pensions industry. Your background will include processing client transactions in accordance with established best practices/policies and explaining complex issues through a variety of channels. You have strong knowledge and proficiency with MS Excel, Word and Outlook. You have strong mathematical, analytical, and problem solving skills and initiative. You are someone with excellent time management, strong communication, and interpersonal skills that embrace teamwork with the ability to meet established timelines and to process large volumes of detailed information with minimal errors. You are self-directed, but recognize the importance of relationship building with your team as well as with those across the organization.
Please visit OPB’s Career page to apply https://opb.talcura.com/candidates/home.aspx
The competition will remain open until a successful candidate is selected or until the competition is closed.
OPB is committed to providing accommodation for people with disabilities in its recruitment process.
Please advise OPB if you require an accommodation and we will work with you to meet your needs.
Candidates being considered for this position will be required to submit to a background screening.
We thank all applicants, however, only those selected for an interview will be contacted.