Service Support Associate (2)
Classification Level 3
Client Services
1 Year Contract
Are you keen to join an inclusive and dynamic pension administrator with a global reputation for service excellence?
The Ontario Pension Board (OPB) administers the Public Service Pension Plan (the PSPP), a major defined benefit pension plan sponsored by the Government of Ontario. With 100,000 members and $31 billion in assets, the PSPP is one of Canada’s largest pension plans. It is also one of the country’s oldest, successfully delivering the pension promise since the early 1920s. Learn more about OPB.
Are you interested in learning more about the pension industry? We have an excellent opportunity to join our team as a temporary Service Support Associate. Reporting to the Manager, Client Services, you’ll deliver exceptional administrative support with a strong focus on client service. With a keen eye for accuracy and attention to detail, you’ll review and process a variety of incoming requests as part of a collaborative team. This is a great opportunity to join a purpose-driven organization and to explore a career path in client services, as we deliver on the pension promise.
Key Responsibilities:
• Reviewing all incoming documentation and service requests from our clients, correctly identifying the service type and determining the appropriate course of action.
• Processing various request types, accurately updating information and changes into client files.
• Providing client service while contacting clients for missing information through various communication channels.
• Preparing routine correspondence along with a variety of support services.
Key Qualifications:
• Basic working knowledge of pension related lifecycles and processes.
• Demonstrated knowledge and proficiency with computer systems & databases such as MS Office, particularly excel.
• Demonstrated ability to organize and prioritize various work assignments in a coordinated and efficient manner.
• Demonstrated ability to complete work on your own initiative within established deadlines.
• Good interpersonal and communication skills to provide client service to internal and external clients.
• Commitment to producing high quality work through consistency and accuracy.
• A team player, recognizing the importance of relationship building with your team as well as with those across the organization.
Please submit your resume if you are interested in this exciting opportunity.
The competition will remain open until a successful candidate is selected or until the competition is closed.
This competition is open to all employees of OPB and has been posted on LinkedIn.
OPB is committed to providing accommodation for people with disabilities in its recruitment process.
Please advise OPB if you require an accommodation and we will work with you to meet your needs.
OPB is committed to fostering a culture of diversity, equity and inclusiveness that reflects the diverse communities we serve.
We welcome and encourage applications from those who may contribute to the further diversification of ideas.
Candidates being considered for this position will be required to submit to a background screening.
We thank all applicants, however, only those selected for an interview will be contacted.