Service Support Intern (Pensions)
(1-year Contract)
Compensation: The target hiring salary for this position is $50,000.
This posting is for an existing vacancy.
About us:
The Ontario Pension Board (OPB) administers the Public Service Pension Plan (the PSPP), a major defined benefit pension plan sponsored by the Government of Ontario. With 100,000 members and $34 billion in assets, the PSPP is one of Canada’s largest pension plans. It is also one of the country’s oldest, successfully delivering the pension promise since the early 1920s. Learn more about OPB.
Are you interested in exploring a career in the pensions industry? We have an exciting opportunity to build valuable work experience in a collaborative environment of continuous learning.
About the role:
As a Service Support Intern (Pensions), reporting to the Manager, Client Services, you will gain hands on experience supporting the daily administration of the PSPP. In this role, you will learn and contribute to a variety of pension related administrative tasks, building foundational skills in client service and operational support, and gaining valuable exposure to pension administration. You’ll join a team of professionals committed to delivering exceptional client service in alignment with OPB’s Advise & Protect mission. This is an excellent opportunity to join a purpose driven organization, gain a foundational understanding of pension lifecycles, explore a career path in client services, and help deliver on the pension promise.
Key Responsibilities:
• Contribute to the inputting and maintenance of data and information including preparation of letters within MS Office and pension administration systems.
• Review and process incoming requests and documents, and direct them to the appropriate workflow or team.
• Provide client service by contacting clients through various communication channels to gather and/or confirm information.
• Perform general administrative duties as required to support daily operations.
Key Qualifications:
• Currently enrolled in, or a recent graduate (in the past 2 years) of post-secondary education.
• Basic working knowledge of pension related lifecycles and processes.
• Demonstrated knowledge and proficiency with computer systems and databases such as MS Office, particularly Excel.
• Good interpersonal and written communication skills to communicate effectively with clients and build collaborative relationships within the team and across the organization.
• Demonstrated organizational and time management skills to complete work assignments within established timelines.
• Demonstrated attention to detail and critical thinking skills to thoroughly review documentation for completeness and accuracy.
• Commitment to producing high quality work through consistency and accuracy.
Please submit your resume if you are interested in this exciting opportunity.
The competition will remain open until a successful candidate is selected or until the competition is closed.
No artificial intelligence tools are used to screen, assess, or select applicants for this position.
OPB is committed to providing accommodation for people with disabilities in its recruitment process.
Please advise OPB if you require an accommodation, and we will work with you to meet your needs.
OPB is committed to fostering a culture of diversity, equity and inclusiveness that reflects the diverse communities we serve.
We welcome and encourage applications from those who may contribute to the further diversification of ideas.
Candidates being considered for this position will be required to submit to a background screening.
We thank all applicants, however, only those selected for an interview will be contacted.