Business and Technical Lead

Back to Job List

Department: Client Services

Date Posted: 10/21/2020

Location: Toronto, Ontario, CA

Reference No.: 2020-22E

Position Type: Full-Time

Business & Technical Lead
Client Services
(Permanent & One Year Contract Positions)


As the Business & Technical Lead you will lead initiatives related to business process re-engineering, system enhancements and legislative changes, and provide leadership, strong technical guidance, and expertise to internal and external business partners in the delivery of client-focused services and business solutions. You will identify opportunities where existing business processes can be streamlined and/or reengineered and lead systems and processing changes. Working with project teams and IT you will represent the business (Client Services) to develop and implement effective tools and/or processing changes.  Through the development of project plans you will lead Client Services support for UAT from planning through to deployment, training and post deployment support. You will collaborate with all internal business partners to analyze existing and new policies and support their translation into procedures and practices, and to ensure compliance with current legislation, proactively reviewing them to ensure information is up to date. You will analyze information to gain a fulsome understanding of non-standard client situations and work with business partners to assess the options and risks associated with each option before presenting possible solutions to management. Leveraging existing business relationships, you will develop an increased understanding of emerging issues and changes in Plan provisions, policies, and procedures. You will develop and deliver training and provide expertise and knowledge transfer on business processes, practices and emerging trends. 

Key Qualifications:

You have strong leadership capabilities along with demonstrated knowledge of the PSPP and its value, as well as working knowledge of other legislation (e.g. ITA, ESA, and PBA) and other public pension plans and design models. With your strong client service skills, you have superior analytical, investigative and strong decision-making skills that allow you to identify and interpret service requirements and ensure client information is accurate and complies with legislation, internal policies and procedures. You have excellent communication skills, both written and oral, with the ability to explain technical requirements, policies, processes and procedures to internal and external clients and to communicate in writing recommendations for resolution of matters/issues. As required, you will facilitate and deliver presentations, learning sessions and technical walk-throughs in support of business process re-engineering and system enhancements. Your interpersonal skills allow you to support the development of internal business processes. You have expertise in process improvement and/or quality management methodologies (e.g. Lean, Six Sigma) as well as strong technical skills (systems and applications). You have well developed and demonstrated organizational and time management skills which allow you to manage multiple tasks and priorities successfully. Your demonstrated initiative in thinking beyond current systems and business structures to resolve issues and concerns creatively is shared with a strong and on-going desire to learn and remain up to date on any changes in PSPP and related Plan provisions, policies, procedures and applicable legislation.

Are you interested in this exciting opportunity?
The competition will remain open until a successful candidate is selected or until the competition is closed.


OPB is committed to providing accommodation for people with disabilities in its recruitment process. 
Please advise OPB if you require an accommodation and we will work with you to meet your needs.
Candidates being considered for this position will be required to submit to a background screening.

If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now below. 
We thank all applicants for their interest; however, only those selected for an interview will be contacted. Ontario Pension Board is an equal opportunity employer.