Digital Experience & Content Specialist (Content Strategy) (Hybrid)

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Department: Strategic Communications & Client Engagement

Date Posted: 3/14/2024

Location: Toronto, Ontario, CA

Reference No.: 2024-09E

Position Type: Full-Time

Digital Experience & Content Specialist (Content Strategy)  

(Strategic Communications and Client Engagement)


If you are a results-oriented digital strategy professional with experience creating compelling experiences in a fast-paced professional services environment and are passionate about user experience, this is a wonderful opportunity.

As a key member of the Strategic Communications & Client Engagement team at Ontario Pension Board, the Digital Experience & Content Specialist provides expertise in user experience (UX) and content strategy, user interface (UI)/interaction design (IxD), and digital best practices to support the delivery of an exceptional digital experience across various platforms.


Key Responsibilities:


Reporting to the Manager, Digital Experience, this position plays a key role in implementing and maintaining OPB’s multi-channel content strategy to align OPB’s digital strategies and communications to advance client engagement. 

•    You will help to design and implement new digital experiences for OPB members and employers by providing insight and recommendations to Management and external vendors. 
•    You will support design objectives and deliver innovative concepts while maintaining brand and design standards to ensure cross-site consistency.   
•    You will support the production and design of engaging communications and promotional materials for audiences across multiple platforms, 
•    As part of this role, you will be responsible for guiding new website functionality within our portals, including developing functional copy, providing UI/UX design feedback, identifying opportunities for user research, and meeting business and client needs.
•    You’ll use your solid knowledge of design tools and practices to support the creation of beautiful, engaging, and intuitive pages, tools, and financial calculators. 
•    You will support user experience research activities that involve a variety of methods to inform the ongoing development of OPB’s content strategy and platform development as part of ongoing digital modernization initiatives.
•    You will support the collection and analysis of reporting data to assess the performance of communications and user engagement in collaboration with internal partners. 
•    You will share your passion for UX/UI design with a cross-functional team of business analysts, product owners, developers, strategists and writers.


Key Qualifications:
•    University or college degree in a related discipline, e.g., Interactive Design, Digital Strategy/Communications Strategy, Human Factors, Information Science etc. and/or equivalent combination of education and relevant industry experience.
•    Experience working in the financial services industry (e.g., pensions, banking, insurance) would be a strong asset, or working with similar clients in the financial services industry through an agency environment. 
•    Strong organizational, time management and project leadership skills to work effectively in a fast paced, rapidly changing environment where managing multiple competing, time sensitive priorities and being adaptable to change is essential.
•    Strong interpersonal skills to build trusted relationships; cultivate partnerships and work collaboratively in a team, and with executives, stakeholders, internal partners, and vendors/agencies.
•    Well-developed analytical, problem solving and continuous improvement skills to think outside-the-box to implement creative solutions, enhancements, and innovation.
•    Committed to continuous learning and professional development.


User Experience:
•    Demonstrated experience with implementing UX and UI design strategies across various platforms and channels to support strategic direction experience.
•    Core understanding of user experience principles, standards and best practices and previous participation in user experience research and methodology.
•    Experience in past implementations of user experience best practices in the development of digital platforms, e.g., external and internal websites, self-service, etc.
•    Strong familiarity with transforming requirements into user flows, wireframes, and prototypes to influence design solutions with internal and external partners.
•    Strong understanding of user interface (UI) and interaction design (IxD) principles.
•    User Experience Specialist (UXS) designation or equivalent would be considered an asset. 
•    Understanding of AODA legislation and delivering products to WCAG 2.1 standards.
•    Experience with client journey mapping and personal development would be an asset.
•    Experience working within various Content Management Systems (CMS) to develop, organize, and visually present user-facing content is desired. 
•    Previous experience with Figma, JAWS, Confluence, JIRA is considered an asset. 

Are you interested in this exciting opportunity?
The competition will remain open until a successful candidate is selected or until the competition is closed.


This competition is open to all employees of OPB and has been posted on LinkedIn.
OPB is committed to providing accommodation for people with disabilities in its recruitment process. 
Please advise OPB if you require an accommodation and we will work with you to meet your needs.

OPB is committed to fostering a culture of diversity, equity and inclusiveness that reflects the diverse communities we serve. 
We welcome and encourage applications from those who may contribute to the further diversification of ideas.

Candidates being considered for this position will be required to submit to a background screening.
We thank all applicants, however, only those selected for an interview will be contacted.

If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now below. 
We thank all applicants for their interest; however, only those selected for an interview will be contacted. Ontario Pension Board is an equal opportunity employer.