Digital Experience (UX/UI) Assistant (Intern)

Digital Experience (UX/UI) Assistant (Intern)

Digital Experience - Strategy, Communications and Stakeholder Relations
(1-year Contract)

About us:

The Ontario Pension Board (OPB) administers the Public Service Pension Plan (the PSPP), a major defined benefit pension plan sponsored by the Government of Ontario. With 105,000 members and $36 billion in assets, the PSPP is one of Canada’s largest pension plans. It is also one of the country’s oldest, successfully delivering the pension promise since the early 1920s. Learn more about OPB.

About the role:

As a member of the Strategy, Communications and Stakeholder Relations team at Ontario Pension Board (OPB), the Digital Experience (UX/UI) Assistant will support initiatives and projects to align digital strategies and enhance client engagement, while gaining valuable experience participating in user-centric design processes. Reporting to the Manager, Digital Experience, the Digital Experience (UX/UI) Assistant will support user research activities and assist in applying digital best practices to support the delivery of exceptional user experiences across digital platforms.

Key Responsibilities:

• Assist in refining existing user interfaces (UI) for our member portal and public websites, including design and/or content strategy and functional copy enhancements.
• Contribute to the implementation and launch of new digital features and tools, including supporting member communications campaigns and internal reviews where necessary.
• Participate in cross-functional working groups related to the development of user research activities such as persona development, client journey maps, surveys and focus groups
• Support usability testing and other studies by preparing functional prototypes, observing interviews, documenting findings, and coordinating end-to-end communications with participants.

Key Qualifications:

• Currently enrolled in or a recent graduate (in the last two years) of post-secondary education in user experience and user interface design, communications, digital media, digital marketing, human factors, information science etc. or a related field.  
• Strong technical proficiency in Microsoft Office Suite , with familiarity working in Agile workflows and using Figma, Adobe XD, CMS, Jira and Google Analytics
• Understanding of UX and UI design strategies, principles, standards and best practices.
• Experience contributing to or working within design systems and branding guidelines
• Awareness of digital accessibility requirements, including AODA/WCAG 2.1 with interest in inclusive design practices.
• Strong written communication skills including vocabulary and grammar to draft a range of materials and correspondence with high levels of accuracy and attention to detail.
• Ability to multi-task and manage priorities, adapting to competing objectives in a time-sensitive manner.
• Demonstrated ability to work collaboratively with excellent interpersonal and verbal communication skills to develop relationships and support internal stakeholder teams.

Compensation: The target hiring salary for this position is $53,000.  A candidate’s placement in the range is based on skills, knowledge, experience, and internal equity, with consideration for how the candidate is developing, meets, or exceeds the role’s requirements​.

Additional Information:

• This posting is for an existing vacancy.
• The competition will remain open until a successful candidate is selected or until the competition is closed.
• No artificial intelligence tools are used to screen, assess, or select applicants for this position.
• We thank all applicants; however, only those selected for an interview will be contacted.
• The identified final candidate will be required to complete a background screening.
• OPB is committed to providing accommodation for people with disabilities in its recruitment process. Please advise OPB if you require an accommodation, and we will work with you to meet your needs. OPB is committed to fostering a culture of diversity, equity and inclusiveness that reflects the diverse communities we serve. We welcome and encourage applications from those who may contribute to the further diversification of ideas.